Greener Journeys responds to Transport Focus report on congestion

Greener Journeys
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New research from the independent watchdog Transport Focus released today finds that congestion and traffic jams are reducing passenger satisfaction with bus services across England and Scotland. In the latest survey of nearly 47,000 passengers, satisfaction with punctuality was 73 per cent, down from 75 per cent in 2015.

Claire Haigh, Chief Executive of Greener Journeys, the sustainable transport campaign, said: “The latest report from Transport Focus highlights the grave threat that congestion poses to the bus sector.

“Last year, Greener Journeys published a report on the damaging impact of congestion on bus passengers, showing that in our most congested areas bus journey times are increasing at a rate of 10% every 10 years causing bus passenger numbers to fall by between 10% and 14% per decade.

“These new figures from Transport Focus underline how critical the situation is. Congestion is very damaging for the economy and buses have a huge role to play in alleviating the problem by reducing the number of cars on the road. If we are to successfully tackle congestion, then we need to make bus travel a more viable and attractive alternative for passengers by giving buses greater priority on the roads.”



For further information

Greener Journeys Press Office or +44 (0)20 3128 8555

For a copy of the report please contact

About Greener Journeys: Greener Journeys is a campaign dedicated to encouraging people to make more sustainable travel choices. It is a coalition of the UK’s leading public transport organizations, user groups and supporters.  It aims to reduce CO2 emissions from transport by encouraging people to switch some of their car journeys to bus or coach instead. Switching from car to bus for just one journey a month would mean one billion fewer car journeys on our roads and would save 2 million tonnes of CO2 every year.  For more information visit

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